Returns & Exchanges:
• Easy Returns: Shyamaz Enterprise offer free returns within 24 hours of receiving your order. However, please note that all returns are subject to the following conditions:
• Eligible Items: Only unused, unworn, unwashed, undamaged products with all original labels and tags attached are eligible for return.
• Gift Cards: No returns or refunds are available on gift cards.
• Sale Items: All sale items are final sale and cannot be returned or exchanged.
• International Orders: Unfortunately, we do not accept returns or exchanges on international orders.
How to Return:
1. Contact Us: To initiate a return, please contact our customer support team within 24 hours of receiving your order. You can reach us by:
◦ Phone: +91-9974811120 (Monday- Saturday, 11:00am-6:30pm)
◦ Email: care@shyamaz.in
2. Pick-up: Once we receive your return request, we will arrange a free pick-up of the item.
3. Quality Check: After receiving the returned item, we will perform a quality check to ensure it meets our return criteria.
4. Resolution: If your return is approved, you will receive a store credit via email within 3 business days. This credit can be used on any future purchase on our website. Please note that original shipping charges will be deducted from your credit amount.
Order Cancellation:
You can cancel your order before it is shipped by contacting our customer support team at the contact details listed above.
Additional Information:
• Returns must be initiated within 24 hours of receiving your order.
• We cannot process returns if you contact us after this time frame.
• We will make three attempts to pick up your return item. If the pickup is unsuccessful after three attempts, your return request will be canceled.
Changes to this Policy:
This policy is subject to change at any time. We will update the policy revision date accordingly.